Frequently Asked Questions
Everything you need to know about your Vush experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start an exchange or request a full refund.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and ‘Buy Now, Pay Later’ options like Klarna and Afterpay.
Do you ship internationally?
Yes, Vush ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How should I care for my Vush garments?
To maintain the quality of your clothing, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each piece.